Owner FAQs

• Am I required to make my property available to Section 8?

  Property Owners are not required to permit Section 8 residents or the program. This is at the sole discretion of the property owner in Texas.

• Are you licensed?

  Yes. We are a fully licensed property management company and operate in accordance with all applicable industry standards and regulations. We are also fully insured under Errors & Omissions, General Liability, and Cyber Insurance.

• Can I reach someone after hours?

  Yes. We provide emergency contact support for urgent issues that occur outside of normal business hours. Non urgent matters are handled during regular office hours.

• Can rental income be deposited directly into my bank account?

  Yes. Owner payments are distributed through direct deposit to ensure secure and timely delivery of rental income. We make owner disbursements on the 10th of each month reflected in your desired bank account on the 11th of the month. If the 10th falls on a Saturday or Sunday we will disburse to you on Monday and it would reflect on Tuesday morning.

• Do owners review or sign the lease agreement?

  As your property manager, we handle the lease execution on your behalf unless otherwise requested. We do require the owners to sign the Lead Based Paint Addenda (for properties 1978 or older) and Rental Flood Addenda in real time while executing the newly established lease documents.

• Do you also offer real estate sales services?

  Some property management companies provide sales services as well. If you are interested in buying or selling a property, we can discuss available options. We typically only facilitate the sale of properties we have been managing for the ease of our client.

• When and how do I receive owner payments?

  Owner disbursements are issued on a consistent schedule once rent is collected and expenses are processed. Payments are typically sent via direct deposit on the 10th of each month and reflected in your bank account on the 11th. If the 10th lands on a Saturday or Sunday we make the owner disbursement on the following Monday and the funds are reflected on the Tuesday in your account should the 10th land on a Saturday or Sunday to permit proper fund processing time.

• How is rent collected from residents?

  Residents are offered multiple payment options, including online payments, to encourage timely rent submission. The residents also have a convenient program to utilize called Pay Near Me that allows the resident to generate a QR code and take their secured funds to any participating Walgreens, CVS, Walmart etc. Late payments are managed in accordance with lease terms and applicable laws.

• What lease terms do you offer?

  We encourage our clients to sign a 12-month lease agreement with new tenants at the onset. This allows us to track their rent payments and the care given with our two-yearly property assessments. It's best to set your term length on the first term to ensure the resident meets our standard throughout the year, and to allow a longer term should you prefer a longer lease at renewal.

• How much is the resident security deposit?

  Security deposit amounts are based on the applicants' average credit scores. If the average is 620 or higher, we require one month's rent as the security deposit. If the averaged credit scores are 619 to 550, we require 1.5X the rent amount as their security deposit.

• How quickly can you begin managing my property?

  We can begin management once agreements are completed and the property is ready for leasing or transition.

• What types of properties do you manage?

  We manage a wide range of properties, including single family homes, duplexes, triplexes and condominiums. We only service residential properties and we do not manage quadplexes and commercial properties.

• What reports will I receive as an owner?

  Owners receive regular financial statements detailing rent activity, expenses, and maintenance updates.

• Who holds the resident security deposit?

  Security deposits are held in accordance with local and state regulations, in a designated trust account. We hold the security deposit in trust so we can liquidate and apply, staying within the allotted 30 days from vacating per Texas Property Code legal requirement.

FAQS: Addressing Top Fears & Objections When Hiring a Property Manager

• Will hiring a property manager cost me more than I earn?

  Yes — property management is a fee-based service, typically a percentage of rent (often 8-12% industry average). But the right manager should increase your net income by reducing vacancy days, securing better tenants, and handling maintenance cost-effectively. Many owners find they earn more after fees than if they managed the property themselves because of improved tenant retention and fewer costly mistakes. Time is money and we utilize the best local vendors, create solution based repairs, being mindful with your spend while handling all communications and coordinations. We comply with all Fair Housing laws, Credit Consumer Protection Laws and Texas Property Code to save you from possibly violating the law and saving you costly legal mistakes.

• Will I lose control over my own property?

  Some control is delegated — that’s part of the service. But you shouldn’t lose control over key decisions. A professional manager will:

  • Keep you informed, not in the dark
  • Seek approvals for expenditures above agreed limits
  • Provide transparent reporting on finances and repairs
  • Provide insight regarding decisions with security deposit itemizations in lieu of Texas Property Code to keep you safe from a lawsuit

  If your manager doesn’t regularly update you or asks for blind approvals, that’s a red flag, not industry standard.

• What if they don’t screen tenants well?

  Weak screening is one of the biggest risks for landlords (leads to late rent, property damage, evictions). A good property manager uses credit, income, rental history, confirmed identity and income verification utilizing cutting edge technology and background checks to ensure we are placing the absolute best tenants and won’t rent simply to fill a vacancy. Always ask about screening criteria and approval standards before signing.

• My past experience with property managers was poor — how can I trust a new one?

  Trust is earned through:

  • Verified references from other owners (Google, BBB, Yelp, Reddit and Facebook Reviews)
  • Written service standards and response times
  • Clear communication expectations (how often you’ll hear from them and how)

  Not all managers are equal — vet them carefully, don’t assume all property managers work the same way.

• What if I feel they aren’t communicating enough?

  This is the true value of being local and only servicing Tarrant and Parker Counties, Texas. Communication breakdowns are common friction points. A professional manager should provide:

  • Monthly financial statements
  • Maintenance status reports
  • Tenant issues and outcomes
  • We return most all phone calls and emails on the same day. We have a company policy to respond back to you within 24 business hours.

  Ask upfront: How frequently will I receive updates? Through what channels? Lack of communication shouldn’t be tolerated — it indicates poor systems, not normal practice.

• How do I avoid being over-charged for repairs?

  Transparency is key. Good managers will:

  • Provide multiple vendor bids for larger jobs
  • Pre-approve pricing limits with you
  • Document all work and invoices
  • Traverse PM DOES NOT charge an industry standard percentage markup from the invoiced amount as we don’t believe that aligns with the property owner and their best interest. We charge a simple and inexpensive $25 maintenance oversight charge for each completed work order opposed to a percentage of the invoiced amount. This keeps the guess work out for you on what is being charged to you for each repair completed.

  If a manager routinely uses the same vendor without competitive pricing or markup explanations, that’s a sign of poor stewardship — not standard practice.

• What if I’m too geographically distant to manage myself?

  Distance is one of the strongest reasons to hire a property manager. Long distances make property oversight inefficient or impossible — a manager provides local expertise, faster response times, and consistency for tenants. Our policy ensures a much greater chance the tenant will renew. Retention is a key catalyst to your ROI (Return on Investment) and saves you lease fees, vacancy time and possible make-ready cost not incurred by the tenant.

• Can a property manager help with legal and compliance issues?

  Yes. Licensed management companies understand local, state, and federal landlord-tenant laws and can help:

  • Draft compliant leases
  • Handle rent increases lawfully
  • Navigate evictions and disputes
  • Practicing within the detailed Texas Property Code Laws
  • Eliminating Fair Housing and Consumer Credit Protection Laws

  This reduces your exposure to legal trouble.

• I worry they’ll mishandle tenants or disputes.

  Professional managers are trained to handle:

  • Late rent and lease enforcement
  • Tenant complaints and conflict resolution
  • Maintenance and lease compliance issues

  And they should communicate outcomes to you — not ignore them. If they can’t articulate their dispute resolution process clearly, that’s a warning.

• What assurances do I have that they'll treat my investment like their own?

  You should expect:

  • Transparent fee structures (no hidden costs)
  • Documented plans for marketing, screening, maintenance, late rents and lease renewals
  • Clear and transparent owner-portal access to financials and work orders and associated invoices

  Don’t accept vague or verbal promises — get written standards in your management agreement.